Refund Policy

Last Updated: 27 August 2026

BandhuBazar.com (“BandhuBazar”, “we”, “us”, or “our”) aims to provide reliable digital business services to our customers. This Refund Policy explains the conditions under which payments for our subscription plans and digital services may or may not be refunded.

1. Digital Services

BandhuBazar provides digital services such as:

• Digital Visiting Cards

• Online Business/Webstores

• Business Profiles

• Website-related services

• Subscription plans

• QR Code and business listing features

• Other digital services offered through BandhuBazar

Because these are primarily digital services, certain payments may become non-refundable once the service has been activated or work has started.

2. Yearly Subscription Plans

For yearly subscription plans, the customer receives access to the selected services and features for the applicable subscription period.

Once a yearly subscription has been activated, the subscription fee is generally non-refundable.

Customers are encouraged to review the available plans, features and pricing before completing payment.

3. Digital Visiting Card Refunds

If a Digital Visiting Card service has already been created, activated or made available to the customer, the applicable service fee is generally non-refundable.

If a technical problem prevents the purchased Digital Visiting Card from being delivered or activated, the customer should contact our support team so that we can attempt to resolve the issue.

4. Online Business / Webstore Services

If an Online Business/Webstore has already been created, configured, published or work has commenced based on the customer's requirements, the applicable service charges are generally non-refundable.

Minor corrections or reasonable technical adjustments may be provided where applicable under the purchased plan.

5. Duplicate Payments

If a customer accidentally makes a genuine duplicate payment for the same service, the customer should contact BandhuBazar with the relevant transaction details.

After verification, the duplicate amount may be refunded or adjusted against another eligible service, subject to applicable payment processing conditions.

6. Failed Transactions

If money has been deducted from the customer's bank account or payment method but the BandhuBazar service has not been successfully activated due to a payment failure, the transaction will be verified.

If the payment is confirmed as failed and the amount has been received by BandhuBazar, the amount may be refunded through the applicable payment method or payment gateway process.

7. Technical Issues

Refund requests arising from genuine technical problems will be reviewed on a case-by-case basis.

Before considering a refund, BandhuBazar may attempt to:

• Fix the technical issue

• Restore the service

• Reconfigure the affected feature

• Provide an alternative solution where reasonably possible

8. Customer-Caused Issues

Refunds will generally not be provided where service problems arise because of:

• Incorrect information provided by the customer

• Customer's failure to provide required content or documents

• Customer's misuse of the platform

• Changes made by the customer that affect the service

• Third-party service failures

• Expired subscription

• Customer's decision not to use the service after activation

9. Cancellation

A customer may choose not to renew a subscription after the current subscription period ends.

Cancellation or non-renewal does not automatically create an entitlement to a refund for the remaining period of an already activated subscription.

10. Refund Processing

Where a refund is approved, the refund will normally be processed through the original payment method or another appropriate method, subject to payment gateway and banking processing times.

The actual time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

11. How to Request a Refund

For refund-related enquiries, customers should contact BandhuBazar with:

• Customer name

• Registered mobile number or email

• Service or subscription name

• Transaction/order details

• Payment date

• Reason for the refund request

• Supporting information, if applicable

All refund requests will be reviewed based on the circumstances of the case and applicable law.

12. Exceptions Required by Law

Nothing in this Refund Policy is intended to limit any consumer rights, remedies or protections that cannot legally be excluded or restricted under applicable Indian law.

13. Changes to This Refund Policy

BandhuBazar may update this Refund Policy from time to time to reflect changes in our services, pricing, payment processes or applicable laws.

The latest version will be published on this page with the updated “Last Updated” date.

14. Contact Us

For refund, payment or subscription-related enquiries, please contact BandhuBazar through the official contact details provided on BandhuBazar.com.

BandhuBazar.com
Digital Business • Online Store • Digital Visiting Card

By purchasing a BandhuBazar service, the customer acknowledges that they have reviewed the applicable service details, pricing and this Refund Policy.